Troubleshoot

Find practical fixes for common Xender connection and file-transfer problems. The exact experience can vary by device and app version. Check the current settings on your device before continuing.

Xender cannot connect

Restart Xender on both devices, verify Wi-Fi or hotspot connectivity, review permissions and keep the devices close together. The exact experience can vary by device and app version. Check the current settings on your device before continuing.

QR code does not scan

Clean the camera lens, increase screen brightness, hold the phones steady and make sure the correct Xender connection mode is open. The exact experience can vary by device and app version. Check the current settings on your device before continuing.

Transfer stops

Check free storage, keep both screens awake, reduce distance between devices and try a small file first. The exact experience can vary by device and app version. Check the current settings on your device before continuing.

Xender Web will not open

Confirm the computer is using the intended network, temporarily test without a VPN and enter the exact address displayed by Xender. The exact experience can vary by device and app version. Check the current settings on your device before continuing.

Xender Troubleshoot guide

Xender not working

When Xender not working appears to be the problem, begin with the simplest checks before reinstalling anything. Restart Xender on both devices, review wireless permissions, confirm the correct send or receive mode, and make sure both devices are close enough for the connection. A small test transfer can reveal whether the problem affects the whole connection or only one large file.

QR code and connection errors

QR scanning can fail when the wrong connection screen is open, the code has changed, or the camera cannot read the display clearly. Increase screen brightness, clean the camera lens, hold the phone steady and reopen the current pairing screen if necessary. If the code still fails, restart the pairing process instead of repeatedly scanning an expired or incorrect code.

Transfer stops or becomes slow

Slow transfers can be caused by wireless interference, device distance, low storage, battery restrictions or large file selections. Move the devices closer, close unnecessary background activity, check storage and test a smaller group of files. If small files work but one large file fails, inspect the destination storage and the specific file rather than assuming the entire Xender installation is broken.